1. General Terms
RHODES-SHOP is an online store for the sale of work and tourist clothing via the Internet and the website www.rhodes-shop.com of the e-commerce company OUGIANIK MECΗMET based in Rhodes, Tax Identification Number 044413768 of the Rhodes Tax Office, and contact details: tel. 2241181259, fax 2241074659, email email@example.com
RHODES-SHOP aims to provide the customer the best possible solutions for his clothing, making it unique. The constant effort of the company is the search for new, specialized and pioneering solutions, quality, best prices and the constant support, always guided by the respect of the customer.
RHODES-SHOP reserves the right to unilaterally modify or renew the terms and conditions of navigation on its website and transactions made through its online store. It also undertakes to inform the website, of any change or addition to these terms. It also reserves the right, at any time, to change, adapt or discontinue any individual operation of this website.
2. Payment methods
Payment for your order at RHODES-SHOP can be made in the following ways:
a) Credit card - VISA, VISA Electron, Mastercard, Diners, Euroline. There is no extra charge from RHODES-SHOP for credit card purchases.
In addition, depending on the amount of your order, you can pay it with interest-free installments. Specifically, you can pay for your order up to: up to 3 interest-free installments, if it is over € 100, up to 6 interest-free installments, if it is over € 200 and up to 12 interest-free installments, if it is over € 300. Installment payment is compatible with most credit cards and final approval is given directly by the bank.
The charge on your card is recorded with the beneficiary OUGIANIK MECΗMET , the company that has created and operates the RHODES-SHOP. In case of refund from RHODES-SHOP due to cancellation or return of products, the account of the same credit card that you used to pay for your order is credited.
b) Debit card - VISA, Mastercard, Diners, Euroline. There is no extra charge for credit card purchases.
It is noted that debit cards can not be traded in installments.
The settlement of transactions with credit / debit cards in RHODES-SHOP is done exclusively by the electronic trading system of ALPHA BANK. Upon completion of the online order at RHODES-SHOP, you are transferred to the bank environment, on a specially designed page and you are invited to enter your card details. These details are not made known in the RHODES-SHOP, and in no one else, except the bank, which will process the financial transaction of your order.
The credit / debit card payment process is completely secure, and is covered by the most up-to-date security specifications on the ALPHA BANK secure server with 128 bit encryption - the maximum available today - and certified by Thawte Consulting (Pty) Ltd.
The charge on your card is recorded with the beneficiary OUGIANIK MEΗMET, the company that has created and operates the RHODES-SHOP. In case of refund from RHODES-SHOP due to cancellation or return of products, the account of the same credit card that you used to pay for your order is credited.
c) Cash on delivery - payment in cash upon delivery. With the cash on delivery method, you pay in cash the total amount of your order upon receipt by the cooperating transport company.
In case of refund from RHODES-SHOP due to return / change of products, the bank account you indicate to us with IBAN number is credited. Any expenses charged to you by the bank to which your account belongs, will be charged to you.
According to Law L.4446 / 2016 article 69 § 2, documents to individuals (retail receipts) and professionals (invoices) over € 500 can not be paid in cash (or cash on delivery), but using any electronic means (credit / debit card, e-wallet, bank deposit, etc.). COD as a payment method is not available for orders outside Greece.
d) Deposit in a bank account. You do not have any additional charge from RHODES-SHOP for purchases with payment of your order by deposit in a bank account.
The bank accounts, in which you will have to deposit the exact final amount of your order, as it is stated in the order confirmation that you received by e-mail are the following:
642002330001124 (IBAN: GR7801406420642002330001124
Once the deposit is made from your Eurobank account, you will not be charged any additional costs. Any expenses charged by a different bank will be borne by you in full. The amount to be sent to our bank should be the exact final amount of your order without any deduction from your bank. RHODES-SHOP is charged only with the expenses of our bank. (SHA)
OUGIANIK MEΗMET, the company that has created and operates the RHODES-SHOP, must be mentioned as the beneficiary of the account during the deposit. Upon completion of the bank transfer, please inform, either by e-mail or by phone, the RHODES-SHOP, so that the process of ordering and sending the ordered products can proceed.
Please note that the payment process through a bank account must be completed within 5 working days, otherwise the order will be considered invalid.
In case of refund from RHODES-SHOP due to cancellation or return of products, a bank account will be credited, which you will indicate to us with an IBAN number. Any expenses charged to you by the bank to which your account belongs, will be charged to you.
3. Receipt of products
RHODES-SHOP sends you your courier orders with cooperating courier companies wherever you request them all over Greece.
For orders over 100 € you are not charged shipping, which is paid by RHODES-SHOP for you. For smaller orders you will be charged with the shipping cost, which starts from € 3 for orders shipped within Attica and from € 8 in a different case. The exact amount depends on the weight and volume of your order and is calculated automatically before you complete the registration of your order and after you have chosen the place of sending it.
Orders that only include products marked "Immediately available. Shipped the same or next business day." are executed and shipped the same or the next business day of your order. Orders that include at least one product marked 'Usually ships in 2-4 business days' or 'Usually ships in 1-2 weeks' are executed and shipped in a total of 2-4 business days or 1-2 weeks, respectively, from the day of your order.
From the day of their shipment, the orders are delivered by the carrier to your place either in 1 extra day if you are in Attica or in the capitals of the Prefectures, or within 2 additional days in a different case. In the islands and remote areas it may take an extra day to receive the order.
Shipments to Cyprus are made either by courier for orders up to 5 kg, or with transport companies for larger orders, with a minimum order value of € 25 and € 50 respectively. The cost with courier starts from € 8.9 and with shipping from € 30 - the final cost is calculated automatically before the completion of your order and depends on its weight and volume. Shipments by courier are delivered in 2-3 working days from the day of shipment and orders by shipping in about 5 working days.
In exceptional cases, for your best service, your order may be shipped in two phases, depending on the volume / weight of your order.
In cases where the total weight of the order exceeds 10 kg, the delivery is made by transport companies and the delivery time may be longer. In cases where the destination of the order is characterized as remote or inaccessible by the cooperating courier companies, you will be consulted before sending it for the exact way of receipt. In this case, you have the option of receiving your order from the nearest station of the cooperating courier company at no extra cost, or delivering it to a remote or inaccessible place at an additional cost according to the current price lists of the cooperating company.
Receipt from RHODES-SHOP: You can also pick up your orders from the physical headquarters of RHODES-SHOP free of charge, once its preparation has been completed and you have been informed about it. Orders remain ready for delivery for a period of 15 calendar days, after which they are canceled.
Our company and its partners take all the necessary measures to validly update the availability of all products presented in our online store and for the timely delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Examples include strikes, terrorist acts, natural disasters, supplier problems and delays, government or legislative acts. In case of any delays, our company will make every effort to contact you and inform you about it and to consult with you about the new delivery or the delivery of another product.
4. Cancellations, returns and guarantees
a) Cancellations. If you have registered your order and it has not been sent to you yet, you can cancel it for any reason with your written request to RHODES-SHOP.
If you have already paid for your order by credit card, your refund will be made directly to this account. In case you have paid for your order in a different way, your money will be refunded by crediting your bank account which you will indicate with an IBAN number in your written request. In this case, if transfer costs arise, you will be charged. In any case, the refund will be made within 15 calendar days of your written request. Alternatively, the refundable amount can be kept as credit for your next order, if you wish.
b) Changes. RHODES-SHOP accepts product changes with the following conditions: i) Your request for change is received in writing within 30 calendar days from the date of receipt .ii) The products are in their original packaging without being violated and without used. iii) The products are accompanied by the relevant sales document (eg retail sales receipt). iv) You assume the responsibility and the cost of returning the products to the following address: OUGIANIK MECΗMET, RHODES-SHOP CANADA 55 str, 85132 RHODES,
In the special case that you wish to make a change in size and not in type, RHODES-SHOP, for your best service, is charged for the shipping of one of the two shipments that will be made to change your product. The above does not apply to shipments in Cyprus, as you are charged the shipping costs in full
Returns with ELTA are not accepted.
c) Returns - Right of withdrawal. RHODES-SHOP accepts returns of products you have purchased from its website, for any reason, following your written request with the following conditions: i) Your request for return is received in writing within 30 calendar days from the date of receipt. ii) The products are in their original packaging without being tampered with or used. iii) The products are accompanied by the relevant sales document (eg retail sales receipt). iv) You assume the responsibility and the cost of returning the products to the following address: OUGIANIK MECΗMET, RHODES-SHOP CANADA 55 str, 85132 Rhodes.
Returns with ELTA are not accepted.
In case you have paid for your order by credit card or bank account, your refund for the products you return is made directly to these accounts. In case you have paid for your order in a different way, your money will be refunded by crediting your bank account which you will indicate with an IBAN number in your written request. In this case, if transfer costs arise, you will be charged. In any case, the refund is made within 15 calendar days from the receipt of the products you return to the above address.
The amount to be refunded relates to the value of the products, excluding the shipping costs charged to the first shipment.
Returns on gifts that have been given promotionally or on offer with another product are not accepted. In case the products do not meet the above conditions, they will be returned to the sender at his own expense.
d) Guarantee of perfect receipt. All orders are packaged in the best possible way, in order to ensure the safety of the products during transport. If, nevertheless, you receive any kind of defective, contact us within 2 working days from the date you received your order and RHODES-SHOP will replace the items at no cost to you.
The full receipt guarantee does not limit your "legal guarantee" and "commercial guarantee" rights as described in the following paragraph.
e) Seller Liability & Supplier Guarantee. All RHODES-SHOP products are covered by a two-year "legal guarantee" in accordance with the relevant provisions of the Civil Code.
In particular, in case of a real defect or lack of agreed quality of the product you have purchased from RHODES-SHOP you can (a) request its repair without your charge or its replacement with another unless this is impossible or requires disproportionate costs (b ) request a price reduction and (c) withdraw, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. The above obligations do not exist in case the defect has been caused by you, or in a narrow or broad sense of force majeure and in any case the products must be accompanied by the necessary legal documents and receipts.
In case you find a defect in a product that you have received from RHODES-SHOP, please contact us. The RHODES-SHOP is expressly reserved for the prior diagnosis of the product as defective by competent personnel.
For those products which are accompanied by a "commercial guarantee", the responsibility for this guarantee for as long as it is valid lies with the respective manufacturer of the product or the company that imported the product into the EU or the company that appears as a manufacturer.
5. Intellectual Property Rights
All content on the website www.RHODES-SHOP.gr, including images, graphics, photos, drawings, texts, etc. are the intellectual property of OUGIANIK MECΗMET. all rights reserved and are protected under the relevant provisions of Greek law, European law and international conventions. Any use, copying, registration, reproduction, distribution or processing of the content for any reason and in any way or means, without the prior written permission or approval of OUGIANIK MECΗMET is prohibited.
The names, images, logos and insignia representing RHODES-SHOP are the exclusive trademark and insignia of RHODES-SHOP and OUGIANIK MECΗMET and are protected by Greek, EU and international trademark laws and industrial and intellectual property and unfair competition. In any case, their appearance and display on the RHODES-SHOP websites should in no way be construed as a transfer or assignment of their license or right of use.
6. Limitation of Liability
RHODES-SHOP provides every possible effort for the best and timely service of the customers, but is not responsible for damages that may arise from the execution or non-execution of their order or for the untimely delivery of the goods in cases of force majeure. In no case is he responsible for any claims of legal or civil or criminal nature from visitors of the website or for acts or omissions of third parties in products available through the website.
RHODES-SHOP does not guarantee the availability of its products, but guarantees the timely information of its customers about their non-availability.
RHODES-SHOP takes care of the completeness and validity of the information posted on the website www.rhodes-shop.gr, but maintains the reservation of any technical or typographical errors. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.
The protection of your personal data is of paramount importance to us.
We inform you that RHODES-SHOP (OUGIANIK MECΗMET ) based in Canada 55 str, Rhodes PC 85132, fully complies with European Regulation 2016/679 (General Data Protection Regulation, GDPR) to maximize the protection of personal data your data. The GDPR is the latest EU regulation laying down the conditions for the processing of personal data, in order to protect the rights and freedoms of individuals, and in particular the right to the protection of personal data.
RHODES-SHOP is not intended for children and minors under 16 years of age. If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.
Purpose of Processing:
The collection and processing of your personal data is for the sole purpose of executing and supporting your orders, our communication with you and your best experience when using our website. More specifically:
1) Execution and support of your orders
In order to be able to manage your orders, execute them and support you after the sale, we need your following data:
Your e-mail address (email) in order to inform you about the progress of your order
Landline or mobile phone number in order to contact you regarding your order. In the case of a mobile phone, we also inform you with messages about the progress of your order.
Your name and surname in order for your order to be delivered to you and to serve you after the sale. If you request the issuance of an invoice, we also need VAT, Tax Office and Profession for the issuance of the respective document.
The shipping address of the order in order to pick up at the place you want.
2) Send newsletters with news and offers (newsletter)
If you wish, you can subscribe to our newsletter to receive news, suggestions, offers and other updates about our products and services from us. Your registration is done with your free and clear consent either during the ordering process or by entering your email in one of the relevant forms on our website.
Create a Member Account:
If you wish, you can create a member account on our website. By creating a member account you can make your purchases without having to enter your details every time. You can also track the progress of your current order online, look at your order history, and edit your wishlist.
For the creation of a member account we need the same data that we ask you for and for the registration of an order and the purpose of their processing remains the same with the purpose for the execution and support of orders. Additionally, you need to enter a username and password to access your account only. You are solely responsible for maintaining the confidentiality and concealment of your password by third parties and in case of loss or leakage you must notify us immediately, otherwise we are not responsible for its use by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). We also suggest you use not only letters and numbers but also symbols and its creation.
Payment Card Details (Credit, Debit Cards):
For the payment of your orders by credit or debit card, the registration of their data is done with your automatic transition to the safe environment of the banking institution and these data are never made known to us and therefore neither processed nor stored by RHODES-SHOP.
Legal reasons for processing personal data:
We collect the personal data you share with us based on one or more of the following legal bases:
as required for the provision of the services you entrust to us and wish to receive from us and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for the after-sales support, to contact you about your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse or to impose terms and conditions
as required by our own legitimate interests (or those of third parties), including our own interests in providing innovative, personalized, secure and profitable services to our users and partners, unless your own interests or fundamental rights or fundamental freedoms dictate protection of personal data take precedence over those interests.
as required for compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
in accordance with the consent you provide under the specific conditions set by the legal framework, in order to receive updates on products, services, offers, etc.
Processing your data by third parties:
The information we receive from you is important. We will not use your information in any way or pass it on to third parties outside our company without your consent, except in the cases noted in this Policy. The access to your personal data is allowed only to our authorized persons-partners who are required to have access to serve the operational needs of the company.
In order to provide you with our services we will share your personal data with some third party companies, which act on our behalf (executors) providing us with delivery / distribution services, hosting and bulk email etc. in order to provide optimal service to you. Our company ensures the processing of your personal data by the partners-third companies with conventional clauses limiting the purpose of processing and compliance with technical and organizational measures for the correct and secure processing of your personal data.
Regarding the data storage period, when the processing is required as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require. When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent does not affect the lawfulness of the processing based on consent in the period prior to its withdrawal.
Your rights regarding your personal data:
As a natural person, with the following rights, you have control over the processing of your personal data. In particular, your following rights are recognized and guaranteed:
Right to transparent information about how your personal data is collected and used
Right of access to personal data
Right to correct or modify personal data
Right to delete your personal data
Right to restrict the processing of your personal data
Right to the portability of your personal data
Right to object to the processing of your personal data
Right to revoke your already given consent, ie to withdraw your consent at any time for processing based on consent. Withdrawal of consent shall not affect the lawfulness of the proceedings on which the consent was based prior to its withdrawal.
The above rights are limited by law and may not have to be fulfilled by us under certain conditions (such as when there is a contract, obligation to process personal data required by law, public interest, in order to protect our legal interests, etc.).
To exercise any of the above rights you can contact us via email at firstname.lastname@example.org or by letter at OUGIANIK MECΗMET Canada 55 str ,85132 Rhodes.
In addition, you have the right to complain to the competent supervisory authority, Personal Data Protection Authority (APDPH): www.dpa.gr, 1-3 Kifissias Ave., Athens, PC 115 23, +30 210 6475600, email@example.com.
We are committed to protecting your information and have taken the necessary technical and organizational measures to protect your information from any loss, alteration, access or misuse. In any case, the way the internet works and the fact that it is free does not allow anyone to be guaranteed that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes. We undertake that any violation of personal data is reported directly to the Personal Data Protection Authority and to individuals with direct information or public announcement.
Cookies are small text files, which are stored on your computer or mobile device. Cookies do not take up much space and are automatically removed when they expire. Some cookies expire at the end of your internet visit, while others are stored for a short time.
You may change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your express consent. The "help" section in your browser will provide you with information on how you can manage your cookie settings. See how this works for your browser at the following addresses:
Google Chrome: //www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Mozilla Firefox: //support.mozilla.com/en-US/kb/Cookies
Internet Explorer: //support.microsoft.com/gp/cookies/en
Adobe (flash cookies): //www.adobe.com/security/flashplayer/articles/lso/
By disabling cookies or revoking your consent, certain features of the website will not be available. In addition, the performance and functionality of the website may be affected.
8. User Obligations
The use of the website of www.RHODES-SHOP.gr must be done exclusively for legal purposes and in a way that does not restrict or prevent its use by third parties. The user is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions that are offensive in nature or that may cause damage or malfunction to it.
The user is charged with all any communication costs with our company. Examples are telephone and mail.
9. Dispute Resolution
Regarding any dispute arising from the use of www.RHODES-SHOP.gr, and if it is not possible to settle it directly in a consensual manner, the Courts of the city of Rhodes are responsible for resolving it.
In any case, the solution of the out-of-court settlement is proposed and specifically the application of the electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure.
More specifically, according to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution procedure (ADR) is now provided in its entirety. The European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at //webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.